Managing Orders with Auto-ordering (Yaballe > Sold-Items Page)

All your orders that synch to Yaballe are presented in the Sold Items page, where you can view and manage them:

• Each line represents one source order.
  
  
• If your buyer ordered two different products / variations in the same order, they will split into two separate lines, and two separate source orders. 
  
  

These are all the statuses of an order:

When you are working in auto-ordering mode - once synched to Yaballe, orders are placed in one of two processing queues (Yaballe's Amazon Accounts queue, or Your Amazon Accounts queue) , and are marked with the queue flag accordingly.

The decision in which queue to place the order is based on two things:

1. Your auto-ordering mode

2. The Split Value if you are working in Hybrid auto-ordering mode

The processing queue decision logic is as follows:

• Yaballe Amazon Accounts orders queue - if your auto-ordering mode is Auto-order by Yaballe Amazon Accounts, or Hybrid Auto-ordering and the order source price is under the Split Value.
  • Order flag is: AO-by-YBL
    
    
    
• Yaballe Amazon Accounts orders queue - if your auto-ordering mode is Auto-order by Your Amazon Accounts, or Hybrid Auto-ordering and the order source price is equal/above the Split Value.
  • Order flag is: AO-by-User.
  • If the order was processed, it also shows the User Amazon Account that processed the order.
    
    
    
• No queue - if your auto-ordering mode is set to OFF. In this case the orders will not be automatically processed at all.
  • Order flag is: AO-OFF.
    
    

Note:

• The decision which queue will process the order is made immediately when the order enters the system. When changing the auto-ordering mode, the orders will move to the right queue according to the new mode.
• In Hybrid auto-ordering mode, when changing the Split value, you have the option to apply the change to all existing orders too. 
• RETRY order button send the order for reprocessing, while keeping it's turn in line

The order's turn in the processing line is determined by its creation time - first in, first out. When an Amazon buyer account (yours or Yaballe's) is ready to process an order, it will pull the (oldest) next PENDING order from its processing queue, and change its status to PROCESSING.
Then it will check these conditions: 

• The order is less than 14 days old
• The order source price is in the allowed price range in the settings
• The order source price < Max Order Price Allowed ($) setting
• The order source price < Max Order Loss Allowed ($) setting
• The order source seller is an Amazon seller, or a 3rd party seller and the Allow 3rd Party Sellers option is checked.

If any of these conditions are not met, the order will not be processed and its status will change to ERROR.

Otherwise the order will be placed with the account, and the the order status will change according to the ordering result: SUCCESS (the order was places), or ERROR (the order couldn't be placed). 

Note:  Excluded orders will not be processed automatically even if their filters allow it

You can control these Processing Filter Settings per processing queue:

• Max $ Order Price - don't auto-order items with source price higher than this value
• Max $ Loss Per Order - don't auto order items with loss higher than this. This is used to cover small price differences in source price that potentially happened after the item was bought by the end-user at a certain price.
• Allow 3rd party Sellers - check this option to allow auto orders of items from 3rd party sellers (if your eBay shipping policy is compatible with their terms).

  In the AUTO-ORDERING by Your Amazon Accounts section, change any of the settings according to your preference:

Or in In the AUTO-ORDERING by Yaballe Amazon Accounts section, change any of the settings according to your preference 

 

The order profit is shown in the order row, together  with the  Source price, and the Amount paid (by the end-buyer in eBay).

• Estimated Profit - shown before the order was processed, as reflected in the Monitor page at the time of when the order synched to Yaballe.
  monitor target price - source monitor price
• Final Profit - shown after the order was successfully processed, and calculated as following:
  • API: Paid Amount - eBay fees & taxes - final source price
  • Non-API: Paid Amount - taxes - %breakeven
    Reason: eBay doe snot report back their fees in the Non-PAI protocol.
    

If the Paid Amount is different than the Monitor Target Price - these could be the reasons:

If the Final Source Price is different than the Monitor Source price - these could be the possible reasons:

When tracking orders you should care about two things:

• The Estimated Delivery Date  - which is the date when the order should be delivered to the end-buyer.  Once an order was placed, Yaballe automatically shows you the estimated delivery date in the Order ID column
  
  
  
• The Tracking ID - Yaballe system will automatically update your Tracking ID in Yaballe as well as in eBay for all auto-orders. Tracking for orders you manually placed in your Amazon Accounts can be update by you in Yaballe, and Yaballe will also update it in eBay for you.
  
  Note: tracking ID is available/updated once the order is shipped - which is typically on the same date as the estimated delivery or very soon before. Wait till the date of estimated delivery is due before you start worrying about the tracking ID (unless you are using full tracking conversion by Aquiline and then it is available as soon as the order is placed). 
  
  
  • Click the tracking pencil icon on the order Action's column to see / update the tracking ID
    Note: the icon color changes from white to blue once the tracking id is available. 
    
    
    
    
    
  • If your tracking conversion settings are on, you will see the Converted blue tag once the tracking was converted, and the Delivered green tag once the order is marked delivered.   
    

Excluding orders is the way to tell the system process an order automatically, so you can handle it as you wish. Order can be excluded in these ways:

1. Change the order status to EXCLUDED by yourself, by clicking the order status dropdown and selecting the EXCLUDED option.
   
   Note:
   • You can only exclude orders with status PENDING, PROCESSING or ERROR
   • Exclusion is a best effort operation - there can be end-cases where the order managed to go through after you excluded the order and sub-second before the exclusion took place.
     
     
     
     If you wish to unexclude a bulk of orders, see the bulk operations section.  
     
     
2. When the auto-ordering it turned on for the first time or after the auto-ordering was paused (by you or by the system), the system will ask you how to handle unprocessed orders that are already synched to the system.
   If you choose the option Apply only for future new orders, and exclude all current unprocessed orders - all current orders that are in PENDINg or PROCESSING status, will change to EXCLUDED. 
   
   Note: this protection is in place to save you from duplicate orders - auto-processing orders that you might have already fulfilled manually and didn't bother to exclude.
   
   
   
   
3. Other system protection logic Yaballe may put in place to protect from duplicate orders risk.
   
   

You can unexclude an order (and let the auto-ordering system process it) - change the order status to UNEXCLUDED by yourself, by clicking the order status dropdown and selecting the UNEXCLUDED option.

You may want to add to the system orders that didn't sync from eBay, but you still want to process them with Yaballe auto-ordering (using Your Amazon Accounts or Yaballe Amazon Accounts) - in one of these cases:

• The items is not monitored in Yaballe (so its orders are not automatically synching to Yaballe).
• You are working in Hybrid mode, and want to have an order excluded exclude it from Your Amazon Accounts processing queue, add it to Yaballe Amazon Accounts processing queue - or vise versa. 
• Re-order an Amazon cancelled order (CANCELLED status), however the RETRY button is disabled due to system logic. 

Read here how to add an order to the auto-ordering system.

A return label is the label your end-customer should paste on his package in order to ship the product back to Amazon (or other source supplier). It includes the address to return the product to, and shipping cost is pre-paid. You need to Get a Return Label in order to initiate the return and refund process.

Important! if you are using Auto-ordering by Yaballe Amazon Accounts or Hybrid Auto-ordering - read carefully about the terms and process of how to return an order that was place with Yaballe accounts. 

• To get a return label by the system, click this icon on the order row
  
• The system will process the request and try to fetch the return label. During that teh system will indicate the ETA for when the label should be ready (click the ETA link)
  
• If all goes well, the label will appear near the yellow button within few hours. 
   

You may want to cancel orders in this cases:

• eBay approved cancellation within 1 hour since the order was placed
• The buyer sent you a message and asked to cancel the order 

Here is how you can try to handle it:

• If Yaballe identified an eBay auto-approved cancellation in your store (API users only) - the Yaballe system will automatically try to EXCLUDE the order and add a comment in the NOTE column 'Attempting to Exclude'.
  
  
• If you want to initiate the cancellation and the order wasn't processed yet - try Exclude the order. Order in Excluded status will not be processed. 
  
  
• If the order was already processed by Yaballe Amazon Accounts and you want to initiate the cancellation - open a Cancel Order Request ticket with Yaballe support team. Note! cancellation can be guaranteed only after Yaballe support team approved it. Consider that sometimes it might not be possible to cancel the order and you will be charges accordingly.

For each order you have a set of action on the operations row. The set of actions may change based on order status. 

These are the possible operations:

• Mark / unmark as ordered - done automatically by Yaballe auto-ordering system once the source order is placed (SUCCESS status), or the eBay order ID was added by you (for manual orders).
  • You can also use it manually to mark by yourself an EXCLUDED order that you may have handled (then the order status will change to MANUALLY). Note! You still need to exclude order first. 
    
•  Add Tracking ID -  done automatically by Yaballe auto-ordering system once the source order is converted/shipped (SUCCESS status), and will also update in eBay.
  • You can also use it manually to add/update tracking ID by yourself. Note! If you updated the tracking ID after it was already updated in eBay once, the system might not be able to update it in eBay one again (in Non-API connection) and you can go and update it in eBay manually. 
    
    
• Go to the ordered item in the Monitor page (opened in a new tab). 
  
  
• Delete the order (from Yaballe). Note! Deleting an order from Yaballe doesn't cancel an order, doesn't exclude the order if it is/was processing already, and doesn't cancel the auto-message set for this order (API). 
  
  
•  Save order details to clipboard - useful when you want to copy the order details to a support ticket or for other purposes.  It includes these details: Buyer Name, Phone, Address, Source ID, Quantity, Ebay Transaction ID, Source Price.
  
  
• Edit order and Retry (ERROR  / EXCLUDED Status) - this can be used in can an order failed due to addresses issues. Once you click it, you can edit the address details, and run the order again.
  Read this for more details on how to use this option.
  
  
• Place this order again (CANCELLED / SUCCESS status) -  it will actually duplicate the order row and push the order.
  
  • The original row status will change to 'Resubmitted' (with a link to the new retry order row).  
    
  • The new row will go through the regular auto-ordering lifecycle status (Pending / Processing / Success or Error) - with a link to the old one, for your convenience. 
    
    Read this for more details on how to use this option.
    
    
  • In case you are using one of the Auto-ordering modes and wish to re-order canceled orders automatically, you can enable the auto-retry for canceled orders feature.
    
    Read more about Auto-retry for canceled orders
    
• Get return label. Read more about returning products in this section. 

Excluding orders is the way to tell the system process an order automatically, so you can handle it as you wish:

• Select the orders you want to include in the bulk operation - by clicking the checkbox on the beginning of the row, OR if you want to select all - click the checkbox on the title row. 
  
  
  
• Choose one of the bulk operations you wish to take:
  • Retry selected orders - will apply only for orders in ERROR or CANCEL status, that have the RETRY option. 
    
    
  • Force selected orders AND ignore filters. Note! it will ignore the Max Loss filter so be sure you actually want to use it. 
    
    
  • Exclude orders from auto-orders - will apply only for orders in PENDING or PROCESSING status only. Note! exclusion is a best effort operation - there can be end-cases the order managed to go through sub-second before the exclusion took place.
    
    
  • Mark all as ordered - can be used to mark for yourself the  EXCLUDED orders that you may have handled. Note! You still need to exclude order first.
    
    
  • Delete orders (from Yaballe). Note! Deleting an order from Yaballe doesn't cancel an order, doesn't exclude an order if it is/was processing already, and doesn't cancel the auto-message set for this order (API). 
    

Here are relevant troubleshooting guides for these scenarios:

• Orders aren't synching to Yaballe - why and how to fix it?
• Orders aren't processing automatically or delays - why and how to fix it?

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