Auto Ordering (AO) - Terms & Error Guide

For how to enable Auto Ordering itself, see: Managed Accounts (MA) or Auto-Ordering (AO) Pricing & Settings.

Prerequisites

• Auto Orders is already enabled on your account, with credits purchased.
• You're on the Yaballe Orders page, where the Auto Order column shows each order's status.
• You know the difference between an order's cart icon (fulfillment status - ordered/not ordered from the source supplier) and its Auto Order status - covered below.

Description

Your Yaballe Orders page is the Auto Orders control page, with an Auto Order column showing each order's status. After initial setup or after you update your Auto Order settings, changes take about 10 minutes to take effect.

Before your first setup

The first time you connect Auto Orders - even before you configure any settings - EXCLUDE every order you do not want the system to process AND mark it as Ordered (click on the grey cart icon in Operations columns on the right). 

Once AO is running

What determines whether an order gets picked up is its status in the Auto Order column, not the cart icon (marked as ordered or not). Any order not marked Excluded will be processed — so if you've already fulfilled something yourself, exclude it. Select one or more rows to reveal the bulk-action buttons at the top of the page, which let you exclude in bulk.

Auto Order statuses

Status	Meaning
PENDING	The order has come in but hasn't been sent for processing yet. This is the default starting status for every new order, unless your settings are set to exclude new orders.
PROCESSING	AO is placing the order on Amazon right now. You can still exclude it, but check Amazon first — if it was already purchased, excluding won't stop it. Tracking isn't added automatically for an order you end up placing manually.
	The order was placed successfully.
	The order was placed successfully by Yaballe support team (from Yaballe's Amazon accounts)
	The order failed to be placed automatically, hover the error to see why exactly.
	You removed this order from AO. Reversible - click the small arrow to bring it back in (UNEXCLUDE).
	The order was cancelled in Amazon (by Amazon or per your request).
	The order is a duplicate of an order which was cancelled by Amazon, in order to process it again, as each new order we place in Amazon needs to have its own row in Yaballe Orders page.
Fatal Error	A failure serious enough that Auto Ordering is switched off for the whole account, under Settings > Ordering. A banner appears across your Yaballe pages when this happens.

Fatal Error is different in kind from the other three: Processing, Success and Excluded are per-order statuses, while a Fatal Error disables Auto Ordering account-wide until it's resolved.

Error types & what to do

Some orders get flagged before Yaballe even tries to place them; others come back with a problem after Amazon was contacted. Either way, here's what each one means and what to do about it:

Error	What it means	What to do
Missing source ID	The order came in but no listing with a matching Amazon source product was found	Add the missing source ID via the retry green cart icon in Operations column - saving the edit pop-up will also serve as retrying to process the order:
Unsupported price	The Amazon price is at or below $10, too low for AO to fulfill	Source the item from a different, higher-priced listing, or place the order yourself
Global order	The buyer's shipping address is outside the US	Order it manually — Auto Ordering doesn't ship internationally yet
German fulfillment services ceased to be supported	The listing is sourced from Amazon Germany, which AO no longer fulfills from	Re-source the listing to a supported Amazon marketplace, or order manually
French fulfillment services ceased to be supported	The listing is sourced from Amazon France, which AO no longer fulfills from	Re-source the listing to a supported Amazon marketplace, or order manually
Item is out of stock at the source	The Amazon listing sold out before the order could be placed	Re-source to an in-stock alternative, or fulfill manually once it's back
Source price increased above the maximum allowed	The Amazon price rose past what you'd allowed before the order went through	Reprice your eBay listing to match and re-include the order, or re-source it
Item cannot be shipped to the buyer address	Amazon won't deliver to this specific address	Confirm the address with the buyer, or ship manually another way
Item is currently unavailable from the source	The Amazon listing is temporarily unavailable	Wait and retry, or re-source the listing
Payment method was declined by the source	The Amazon payment method on file was declined	On Standard AO, check your own Amazon account's payment method; on a Managed Account, contact Yaballe support
Other errors (including "failed after several attempts")	Amazon returned an issue AO doesn't have specific guidance for, sometimes after retrying automatically	Open the order directly in Amazon to see the exact issue, or contact Yaballe support with the order ID

AO also skips any order that would result in a loss by default. If you've decided it's worth it anyway, you can force the order through from its actions menu.

One more thing worth knowing: an order stuck in an error status is never retried automatically — not after you add balance, switch Auto Ordering back on, or change any other setting. Once you've fixed whatever caused the error, go back to that order and re-include (or force) it yourself. You'll also get a one-time email notification when an order first runs into an error, so you don't have to keep checking the Orders page for it.

FAQs

Does AO update tracking numbers for orders I placed manually? 

No. However, there is an option for an automatic tracking update for your manual orders via our ATMO service. Click here for details.

What happens if I have items in my cart when AO goes to place an order from my Amazon account? 

AO will empty your cart before placing the order. Do not add or remove items while AO is processing an order on your account, as modifying your cart can cause the process to stall indefinitely.

An order already shows Success, but the buyer cancelled it - what do I do? 

Before you respond to the cancellation request form your buyer, check if it's still possible to cancel this order in Amazon:
For AO by user - try to cancel it directly in your Amazon account.
For AO by Yaballe - open a fulfillment Support ticket under the topic "Cancel Order" and wait for one of our agents to check if cancellation is possible in Amazon:

If successful, reply to the buyer on eBay, approve the cancellation request, and issue their refund. You can also add a note to the NOTE column on the Yaballe Orders page for your records.

Once Yaballe processes the refund, the amount will appear in red under the source price on the Orders page and will be added to your balance. This might take up to 24H, due to manual processing of the refunds.

It will also be reflected in your Balance page transactions.
If cancellation in Amazon did not succeed, update the buyer that since the order is in advanced processing it can't be cancelled, however the buyer can contact you to return it after he receives the package.

Does AO support cashback? 

No.

Is the profit shown on my Orders page accurate? 

For orders AO processed - Yes - it updates the source price and order ID automatically after purchase, so profit is recalculated precisely from the Amount Paid column.
For unprocessed orders - No, it is only an estimation, based on the data as coming from your Yaballe REPRICER for this source ID.

Related Links

• Auto-Ordering (AO) Pricing & Settings
• Managed Accounts (MA): Auto-Order from Amazon Without Needing Your Own Amazon Account
• Questions not covered here? Contact Yaballe support.