Orders Are Not Synching to Yaballe - Why and How to Fix It? – Yaballe

Once Yaballe connects to your store (via API connection, or via Non-API connection), you should expect to see your eBay orders in Yaballe > Sold Items page as well.

If this is not the case, here are the possible reasons and how to handle them:

Possible Reason	What to do?
Item doesn't exist in Yaballe Monitor page	Non-API users: contact Yaballe Support API users up-to 3,000 listings: use the Sync button in Yaballe> Lister> SYNC EBAY ITEMS API users over 3,000 listings: contact Yaballe support
eBay token is disconnected	Non-API users: click the Change you Non-API Details button and update your token details, in Yaballe > Settings > ADVANCED > ADVANCED ACCOUNT SETTINGS If the token was disconnected for a while -- after adding your new token, you'll get this message and can choose: how far back to sync your orders from eBay (last 24 hours, or last 5 days), and if to activate your auto-ordering (not yet, or immediately) API users: - click the Reconnect to eBay button in Yaballe > Settings > ADVANCED > ADVANCED ACCOUNT SETTINGS
Orders are too old to sync	Non-API users: orders sync 24 hours back by default, and 5 days back if you trigger the process by clicking a button in Yaballe Settings > ADVANCED. eBay Non-API protocol does not provide a way to retrieve orders older than that. API: orders sync back 7 days back by default, and longer upon explicit request with our support team.
eBay feed file type isn't set as CSV (Non-API only)	Non-API Users: set your feed type to CSV: Go to your eBay feed schema page: https://www.mip.ebay.com/settings/feedschema Opt-in the eBay format option Choose CSV on the Select the file type dropdown Click the Save changes button Wait 30-60 minutes, and you should see all your eBay selling from the last 24 hours in Yaballe > Sold Items page
eBay known issue for first order sync	In your eBay account, manually generate orders report once, from there it will flow

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