Store Health and Maintenance

Check your eBay inbox, stay in touch with your buyers, and don't ignore any messages you receive. Be nice and helpful to your customers.

This is a typical activity a VA would do - make sure your VA know English well enough, and prepare response transcripts for common inquiries

In eBay - check orders that are in status ship within 24 hours/overdue and handle them. 
In Yaballe > Sold Items/ page - check for orders that are not processing for more than 48 hours:

1. If you are using auto-ordering (by Your Amazon accounts or by Yaballe Amazon accounts) - go to your Yaballe to find why these orders weren't processed and fix it

2. If the orders were processed / shipped but only their tracking number is missing - check in Yaballe it it reflects the proper tracking and make sure it is applied in eBay (or contact Yaballe support if not)

3. If you are using your own Amazon accounts - make sure to place the order, Then go to your Yaballe > Sold Items page, check the 'Mark as Ordered' icon and update the tracking in Yaballe (which will update eBay in return). 

Repeat this daily:

1. Delete listings according to your listings purge strategy

2. Decide how many items you want to list today, given: your available limits, and your growth strategy especially if your store is relatively new (see the best practice guide).

3. In Yaballe bulk list new items, while following the Find and Listing items' best practices

4. Check how many listings actually managed to list - many might not pass the VeRO filter (to protect you store) - repeat phase 3 if need to until you fill in enough listings.

1. If you are using auto-ordering (by Your Amazon accounts or by Yaballe Amazon accounts) - go to Yaballe > Sold Item page and filter your view for orders that are in CANCELLED status. The refund for such cancelled orders is automatically added to your balance by Yaballe.

2. If you can still fulfill this order (in stock), you may want to notify your buyer that the order is delayed a bit more than usual and then Retry ordering it. 
3. If your customer refuses to wait or you are unable to actually fulfill the order (for example: out-of-stock, or the source price increased and became unprofitable) - you probably want to  message an apology to your buyer, cancel the order in eBay, and refund your buyer.

Note: try to avoid eBay order cancellations as much as possible - or it will impact you store exposure or rating (and even suspend it)

Track in eBay any orders that might have not been synched to Yaballe.

Filter orders in your Sold Items's view - for any orders that in PENDING and PROCESSING status, and inspect their creation time.

Here are relevant troubleshooting guides:

• Orders aren't synching to Yaballe - why and how to fix it?
• Orders aren't processing automatically or delayed - why and how to fix it?