Orders Aren't Processing Automatically or Delayed - Why and How to Fix It? – Yaballe

If you are working in one of Yaballe's auto-ordering mode, you can expect orders to process automatically.

When you notice that your orders are not processing at all, or they are delayed - it is usually one of these issues:

Resources Issue (no active Amazon accounts | no AO-credits | no TC-credits | not enough balance). In this case the system can't continue to process orders and will Pause, with a warning message and the orders will remain in Pending or Processing status until the issue in fixed.
Settings Issue (Amazon accounts rules | processing filter settings | pause | order too old). In this case the system won't automatically process the orders that don't fit the settings, and the orders will remain in Processing status.
For example: if your Max Order Price Allowed is $100, the system will not process orders with source price higher than this.
Amazon Ordering Issue (Error, Cancelled) - in this case the order status will reflect its result. If Error - it wasn't placed, If Cancelled - Amazon cancelled the order after it was made.

The following table lists all the things you need to check and how to handle them:

Potential Issue	What to do?
TC-credits run out All auto-ordering modes, if your tracking conversion is on	Purchase more TC-credits in Yaballe> Pricing> EXTRA ADD-ON
Not enough balance to purchase the next order in line These modes only: Auto-ordering by Yaballe Amazon Accounts, Hybrid Auto-ordering	Load more balance in Yaballe> Balance, Load Balance button on the top of the screen
AO-credits run-out These modes only: Auto-ordering by Your Amazon Accounts, Hybrid Auto-ordering	Purchase more AO-credits in Yaballe> Pricing> EXTRA ADD-ON
None of your Amazon accounts are in active status These modes only: Auto-ordering by Your Amazon Accounts, Hybrid Auto-ordering	Fix your accounts issues and/or update it's details in Yaballe: user + password, proxy, etc. Change accounts status toggle to Active
Your Amazon accounts rules restrict processing of orders out of the price range or only few orders per day These modes only: Auto-ordering by Your Amazon Accounts, Hybrid Auto-ordering	Update your rules to cover all price ranges and/or increase the daily ordering rate If you don't have enough Amazon accounts to cover all order processing, consider working in Hybrid mode (use your accounts for orders above certain source price, and Yaballe 's accounts fro the rest)
Your processing filter settings restrict the order (Max Price, Max Loss, 3rd Party Sellers) All auto-ordering modes, each processing queue has its own processing filter settings	Exclude the order, and process it manually, OR Update your settings, and RETRY (button) the failed order. Note: If you change the settings, make sure that it is done in the right processing queue (Your Amazon Account, or Yaballe Amazon Accounts) Changing settings will apply to all future orders as well If you don't have enough Amazon accounts to cover all order processing, consider working in Hybrid mode (use your accounts for orders above certain source price, and Yaballe 's accounts for the rest)
The order is older than 14 days (system default) All auto-ordering modes	Exclude the order, and RETRY (button) the failed order
Orders status: Error The error details can be seen by hovering over the order status	Exclude the order, and process it manually OR, RETRY (button) the failed order if the error is such that retrying may work (for example: bad address that can be edited/fixed, system failed after several attempts)
Orders status: Cancelled All auto-ordering modes	Exclude the order, and process it manually, OR RETRY (button) the cancelled order
Auto-ordering toggle in set to Pause All auto-ordering modes, each processing queue has its own Pause/Activate toggle	If the system has paused the service due to resources issues, you should see a warning message detailing the reason - address the issue before activating the service or the system will prevent it. If you change your token or eBay User ID details, the system will pause auto-ordering by default (unless you explicitly requested otherwise during the update process) - and will wait fro you to decide when to resume it Change the toggle to Active mode
The processing queue in longer than usual All auto-ordering modes, each processing queue has its own processing rate	Orders with AO-by-YBL processing queue flag: if the order is waiting for less than 24-48 hours, wait a while, usually everything will be processed by then. If it's taking even longer - contact Yaballe support. Orders with AO-by-YBL processing queue flag: your Accounts' processing rate is too slow - Add more Amazon account, OR increase the rates allowed for your accounts
You fulfill orders from one Amazon region, but you have older orders from Amazon.com that aren't excluded All auto-ordering modes	Find the older orders from Amazon.com in Yaballe > Sold Items page, and Exclude them Note: you need to exclude these orders because Yaballe will try to process them from Amazon.com but you not longer have a USD balance or an Amazon account connected to process them - which causes the system to turn of auto-ordering Change the toggle to Active mode

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