Orders Are Not Synching to Yaballe - Why and How to Fix It?

Item doesn't exist in Yaballe Monitor page

• Non-API users: contact Yaballe Support
• API users up-to 3,000 listings: use the Sync button in Yaballe> Lister> SYNC EBAY ITEMS
• API users over 3,000  listings: contact Yaballe support

eBay token is disconnected

• Non-API users: click the Change you Non-API Details button and update your token details, in Yaballe > Settings > ADVANCED > ADVANCED ACCOUNT SETTINGS 
  
  If the token was disconnected for a while -- after adding your new token, you'll get this message and can choose: how far back to sync your orders from eBay (last 24 hours, or last 5 days), and if to activate your auto-ordering (not yet, or immediately)
  
  
  
• API users:  - click the Reconnect to eBay button in Yaballe > Settings > ADVANCED > ADVANCED ACCOUNT SETTINGS 

Orders are too old to sync

• Non-API users: orders sync 24 hours back by default, and 5 days back if you trigger the process by clicking a button in Yaballe Settings > ADVANCED. eBay Non-API protocol does not provide a way to  retrieve orders older than that. 
• API: orders sync back 7 days back by default, and longer upon explicit request with our support team. 

eBay feed file type isn't set as CSV

(Non-API only) 

• Non-API Users: set your feed type to CSV:
  • Go to your eBay feed schema page: https://www.mip.ebay.com/settings/feedschema
  • Opt-in the eBay format option 
  • Choose CSV on the Select the file type dropdown
  • Click the Save changes button
    
    

     

  • Wait 30-60 minutes, and you should see all your eBay selling from the last 24 hours in Yaballe > Sold Items page

eBay known issue for first order sync

• In your eBay account, manually generate orders report once, from there it will flow