Managed Accounts (Fulfillment) Service - User Instructions – Yaballe

A must-read for every user who joins Yaballe Managed Accounts service - these terms apply to all users without any exceptions.

The information about your charges is saved and constantly updated on your Yaballe BALANCE page.

An order will be fulfilled up to 24 hours maximum, as long as there is enough Balance on your account to purchase it. Yaballe assumes no responsibility for an item that was no longer in stock at the time of the order or if its price went up. You are responsible to make sure your Yaballe settings allow the fulfillment of the order or contact our support for a manual order in extreme cases after making sure the order is excluded and there was no charged for it on your Balance page.

If your buyer claims he/she did not receive the order, our managed accounts specialist will chat with Amazon support requesting a solution only in case the tracking number does not show delivery to the correct address. No such service will be given to orders older than 30 days.

Yaballe is not the supplier of your products. Yaballe only fulfills the orders for you from a 3rd party supplier (Amazon US). It is your responsibility to check the terms of the items listed on your store and make sure your policies are set accordingly, mainly in terms of return options - it's cost and time.

After cancelling your Yaballe account, you will no longer be eligible for any fulfilled by Yaballe services such as returns, order cancellations, or refunds.

Payments & Refunds

Once balance to the fulfilled by Yaballe service was loaded, it is not refundable.

Auto Tracking

On managed accounts auto tracking is working non-stop, even when auto orders is not active, as long as you have a positive TC (Tracking Conversion) credits balance. It can be seen on your Auto Tracking page.

Order Returns

If an item is not refundable or returnable on the source site - the return request will be rejected automatically. As mentioned above, you are fully responsible to make sure the products they work with are refundable on the source site.
If too many returns will be asked for the same item per month (over 5) - the item will no longer be eligible for managed accounts service.
An order is not eligible for a return after 30 days from the order date. Returns for orders older than 30 days will be automatically rejected.
A return request which was not fulfilled in 30 days, meaning, the buyer did not send the package back to Amazon, will be canceled automatically and will no longer be entitled to a return.
A return should only be fulfilled with the original label provided by Yaballe from Amazon. If the return will be sent in any other way, it will be automatically rejected.
The provided return label from Amazon will always be Amazon's default: USP drop-off, unless it's not available and another service will be selected.

3rd party sellers

Requests from 3rd party sellers would be limited strictly to what can be solved by Yaballe contacting the seller. Yaballe would not open A-Z cases under any circumstances.

Order Cancellations

Once an order is sent to the auto-ordering process ("Processing" status), there is no guarantee it will be canceled even though the button name might change to EXCLUDED. The only way to make sure is check there was no charge for it on your Balance page.
Our specialist will not contact Amazon support with a request to cancel an order. It is not part of the service.

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