This guide outlines all major eBay notifications: from positive milestone alerts to critical account restrictions, along with required actions, resolution pathways, and permanent ban indicators.
Complete List of eBay Notifications
- MC011 – Temporary Selling Restriction (Document & Identity Verification)
- MC027 / MC172 / MC068 – Account / Payment & Policy Restriction
- MC067 – VeRO / Intellectual Property Violation Notice
- MC019 – Drop-Shipping & Item Location Policy Violation
- MC115 – User Agreement & Account Linkage Suspension
- MC999 – High-Risk Account Security Restriction (Permanent Termination)
- Auto Limit Increase – Automatic Monthly Selling Limit Raise
- Manual Limit Approval – Request-Based Selling Limit Increase
- Restriction Lifted – Full Account Reinstatement Notice
- TRS Level Up – Top Rated Seller Status Achievement
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Funds Released – Payment Hold Release Notification
Notification Breakdown & Action Matrix
Prerequisites for Resolving Restrictions
- Access to registered eBay email and internal eBay Messages.
- Valid government photo ID matching registered name/address.
- Invoices, receipts, or proof of authorization for listed items.
- Valid tracking numbers with delivery confirmation.
Negative & Restricted Notifications
1. MC011 – Temporary Selling Restriction (Verification Required)
| Subject: MC011 IMPORTANT: Your eBay account has been restricted Dear [User Name], We noticed some activity on your account that requires verification. To help protect our community, we’ve temporarily restricted your account from selling until we can verify your information and complete our review. What you need to do: To help us remove the restriction on your account, please reply to this email or upload the following documents: 1. Proof of delivery for all recent items sold (tracking numbers showing full delivery). 2. Proof of identity (government-issued photo ID, driver's license, or passport). 3. Proof of inventory / proof of ownership (supplier invoices, receipts, or manufacturing documents matching the items sold). Please make sure all documents are clear, legible, and match the name and address registered on your eBay account. Once we receive and review your documents, we’ll contact you regarding the status of your account. Thank you for your cooperation. eBay Trust & Safety Team |
- Description: Temporary halt on listing/selling triggered by high sales velocity, drop-shipping detection, or sudden activity spikes.
- Status: Resolvable (requires documentation, success is not always guaranteed). Once all valid invoices, tracking numbers, and photo IDs are submitted, eBay typically completes the review within 3 to 7 business days.
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What to do: Submit to eBay a single, organized PDF package containing:
Government-Issued Photo ID: Passport or driver’s license (must match registered eBay name/address exactly).
Proof of Address: A bank statement or utility bill issued within the last 90 days.
Supplier Invoices: Itemized invoices (not retail receipts) showing the buyer’s name, supplier contact info, item descriptions, and quantities for recent sales.
Proof of Delivery: Valid tracking numbers showing full carrier delivery confirmation.
2. MC027 / MC172 / MC068 – Account Balance / Payment Issue
| Subject: MC027 IMPORTANT: Action required to restore your eBay selling privileges Dear [User Name], Your eBay selling privileges have been restricted due to an issue with your account fees or payment method on file. Why this happened: We were unable to process an automatic payment for your seller account balance, or your account has reached an overdue fee status. What you need to do: 1. Sign in to your eBay account and go to Seller Hub or My eBay. 2. Select Payments to review your balance. 3. Make a standard one-time payment using a valid credit card, debit card, or linked bank account. Once payment is processed successfully, your selling privileges will be automatically reinstated within 24 hours. Thank you, eBay Customer Service |
- Description: Restriction caused by an overdue balance, failed automatic payment, or minor listing format policy breach.
- Status: Easily Resolvable.
- What to do: Go to Seller Hub > Payments and process a manual one-time payment with a valid card or bank account.
3. MC067 – VeRO / Intellectual Property Violation
| Subject: MC067 Notice: eBay Listing Removed - Intellectual Property Violation Dear [User Name], We removed one or more of your listings because the rights owner reported that the item or text breaches their intellectual property rights. Item Details: Item Number: [Item ID] Title: [Listing Title] Why your listing was removed: The owner of the trademark or copyright ([Rights Owner Name]) informed us that your listing contains unauthorized use of their intellectual property, logos, or copyrighted images. What this means for you: - The listing has been ended, and any fees associated with it have been credited. - Please do not relist this item or copy the rights owner's images/text into other listings. If you believe your listing was removed in error, you may contact the rights owner directly at [Rights Owner Email] to request a retraction. Thank you for your understanding. eBay Trust & Safety |
- Description: Specific item removed following a copyright or trademark infringement claim by a brand owner.
- Status: Manageable (if infrequent); repeated hits lead to MC999.
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What to do: Do not relist the item. Contact the brand owner directly via the email in the notice if you hold authorized distribution rights.
For the future: Use Yaballe's VeRO & keyword settings for maximized protection: Yaballe maintains a real-time, automatically updated VeRO database. When you import listings, Yaballe scans titles, descriptions, and brand metadata against blacklisted brand names, trademarked terms, and IP-protected items to block violations before they occur. Additionally, you can manually scan all your active monitored listings at any time by navigating to the Repricer page and clicking the "VeRO scan" button and deleting all the highlighted listings, preventing MC067 intellectual property strikes on existing inventory.
4. MC019 – Drop-Shipping / Item Location Misrepresentation
| Subject: MC019 Important update about your eBay listings Dear [User Name], We have ended some of your listings because they do not comply with eBay’s Drop-Shipping Policy / Item Location Misrepresentation Policy. Removed Items: - [Item Title / ID] Why this happened: Sellers are required to source and ship items directly from their declared inventory location. Tracking information showed extended fulfillment delays or dispatch from unauthorized retail third parties, which creates a poor buyer experience. What you need to do: - Review your sourcing and shipping methods to ensure you hold inventory directly or source exclusively from verified wholesale suppliers. - Do not list items that are shipped directly from other retail websites to your buyers. Continued failure to meet these standards may result in further selling restrictions or permanent account suspension. Regards, eBay Customer Service |
- Description: Triggered when eBay detects retail-to-retail drop-shipping (e.g., shipping directly from retail competitors) or tracking location mismatches.
- Status: Action Required (high risk for future suspension).
- What to do: An MC019 notice means your current sourcing or tracking methods were flagged. To avoid permanent limits, transition to Yaballe fulfillment model combined with Coretrails tracking conversion with single ship-from address to ensure tracking uploading processes strictly reflect your item locations.
5. MC115 – Registration & Linked Account Suspension
| Subject: MC115 NOTICE: eBay Registration Suspension - User Agreement Dear [User Name], Your eBay account has been suspended because it violates our User Agreement and account registration policies. Why this happened: Our security system flagged inconsistencies between your registered account details and identity databases, or detected activity associated with an account previously restricted on eBay. What this means: - You cannot buy, sell, or submit bids on eBay using this or any other linked account. - Any active listings have been ended and all bids canceled. If you believe this action was taken in error, you may submit an appeal by clicking "Help & Contact" at the top of the eBay homepage and providing official identity and business verification documents. Thank you, eBay Safety Team |
- Description: Account suspended due to mismatched identity details or association with a previously banned account.
- Status: Hopeless / Extremely Hard to Appeal.
- What to do: Submit identity/business verification documents via Customer Support. If suspended for linked accounts, reversal is rarely granted.
6. MC999 – High-Risk Security Restriction
| Subject: MC999 Your eBay account has been permanently restricted Dear [User Name], After a review of your account activity, we have determined that your account poses a risk to the eBay community. As a result, we have permanently restricted your eBay account from buying and selling. Why this happened: Your account activity was flagged as high risk due to non-compliance with eBay policies or security guidelines. To maintain the safety and integrity of our marketplace, we do not provide specific technical metrics or internal detection details regarding this determination. What this means for you: - You are no longer permitted to create new listings, edit existing listings, or sell items on eBay. - Any active listings have been ended and all fees refunded where applicable. - You are prohibited from registering new accounts or using existing secondary accounts on eBay. This decision is final and non-negotiable. Regards, eBay Trust & Safety |
- Description: Permanent account termination following severe policy breaches, high defect rates, or unverified drop-shipping structures.
- Status: 🔴 HOPELESS & PERMANENT.
- What to do: This decision is final. Further appeals will be automatically rejected. Do not attempt to open secondary accounts on the same personal data, as they will be automatically suspended under MC115.
Positive Milestone Notifications
7. Automatic Selling Limit Increase
| Subject: Good news! We’ve increased your eBay selling limit Dear [User Name], Because of your great performance and track record on eBay, we’ve automatically increased your selling limits. Your new monthly selling limit is: - Items: [New Quantity Limit, e.g., 500 items] - Amount: [New Dollar Limit, e.g., $25,000.00] You can check your updated limits anytime in Seller Hub or My eBay. Keep up the great work! Thank you for selling on eBay, The eBay Team |
- Description: eBay automatically expands your monthly quantity and dollar allowance based on low defect rates and steady tracking uploads.
- What to do: Continue expanding inventory gradually within your new limits.
8. Manual Selling Limit Approval
| Subject: Your eBay selling limit increase request was approved Dear [User Name], We reviewed your request to increase your selling limits, and we’re happy to let you know that your account limit has been successfully raised. Your updated monthly limits are now: - Max Items: [New Quantity Limit] - Max Total Value: [New Dollar Limit] What's next: You can start creating new listings or increasing quantities on active listings right away. To review your performance metrics and current usage, visit your Monthly Selling Limits section in Seller Hub. Best regards, eBay Customer Support |
- Description: Confirmation that a manual limit review request submitted via phone, chat, or documentation was approved.
- What to do: Start adding new listings or increasing existing item quantities.
9. Restriction Lifted
| Subject: Important Update: Your eBay account restriction has been lifted Dear [User Name], Thank you for providing the required information and working with us to resolve the issue on your account. We have completed our review and are pleased to inform you that the restriction on your eBay account has been removed. Your selling privileges are now fully restored. What you should know: - Any listings that were placed on hold or ended during the review process can now be relisted. - You may continue to buy and list items as normal, subject to your account's standard monthly limits. We appreciate your patience and cooperation throughout this verification process. Sincerely, eBay Trust & Safety Team |
- Description: Confirmation that submitted verification documents (MC011) or overdue payments (MC027) were processed and full privileges restored.
- What to do: Resume normal sales operations and ensure listing methods remain compliant.
10. Top Rated Seller (TRS) Status
| Subject: Congratulations! You’ve achieved Top Rated Seller status Dear [User Name], Congratulations! Based on your recent sales performance and excellent service to buyers, your account has reached Top Rated Seller status. Your new benefits include: - The Top Rated Seller seal on your qualifying listings. - Improved search visibility across eBay. - Eligibility for a 10% discount on final value fees for Top Rated Plus listings that offer 1-day handling and 30-day free returns. We evaluate seller performance on the 20th of every month. Keep delivering great buyer experiences to maintain your status and rewards. Thank you for being a valued seller! The eBay Team |
- Description: Granted on the 20th of the month for high seller metrics, low defect rates, and fast handling times.
- What to do: Take advantage of the 10% final value fee discount and higher search placement by maintaining 1-day handling and 30-day returns.
11. Funds Released
| Subject: Your funds are now available Dear [User Name], Good news! The funds from your recent transaction have been released and are now in your available balance. Order Details: Order ID: [Order Number] Item: [Item Title] Total Released: [Amount] Payout Details: These funds will be included in your next scheduled payout to your bank account according to your payout schedule. Thank you for providing tracking information and completing the sale smoothly. Regards, eBay Payments Team |
- Description: Notice confirming that held funds from a transaction have been transferred to your available balance following valid tracking delivery confirmation.
- What to do: Monitor payout schedules under Seller Hub > Payments.
Proactive Safeguards: Best Practices to Protect & Scale Your eBay Store
To prevent account restrictions, policy flags, and suspensions before they occur, follow these core operational standards from Yaballe's knowledge base:
Warm Up & Groom Gradually: Follow our guide on Grooming an eBay Store - Best Practice by starting new or quiet accounts slowly with unbranded, low-risk items. Build initial buyer feedback and scale listing limits over 30–60 days before enabling heavy automation.
Maintain Daily Health & VeRO Filters: Ensure continuous account safety by following Store Health and Maintenance standards. Always keep Yaballe’s automated VeRO filters active to prevent IP claims, reply to messages within 24 hours, and audit open cases daily to clear canceled or non-synced orders without defect penalties.
Optimize Traffic & Store Growth: Accelerate sustainable store growth using Buyers, Traffic, & Store Growth tactics - regularly purge stagnant inventory, optimize keywords and images, and pair Yaballe’s automated repricer with eBay Promoted Listings.
Master Customer Care & Tracking: Deliver exceptional service as detailed in Customer Care. Handle cancellations, INR, and SNAD inquiries immediately, and leverage Yaballe’s automated tracking conversions to keep buyers updated in real time and protect Top Rated Seller status.
Enforce eBay Safety Rules: Avoid common operational traps highlighted in 11 Top things to Watch out in eBay - strictly avoid retail-to-retail fulfillment, source exclusively from wholesale suppliers, and maintain strict daily listing caps.
FAQs
Which eBay restrictions are completely hopeless?
MC999 notifications are permanent and non-appealable. Additionally, MC115 suspensions triggered by linked accounts are almost impossible to reverse unless you can prove the accounts are completely unassociated.
How long does it take for MC011 verification to complete?
Once all valid invoices, tracking numbers, and photo IDs are submitted, eBay typically completes the review within 3 to 7 business days.
Can I keep drop-shipping using Yaballe after getting an MC019 notice?
An MC019 notice means your current sourcing or tracking methods were flagged. To avoid permanent limits, transition to Yaballe fulfillment model combined with Coretrails tracking conversion with single ship-from address to ensure tracking uploading processes strictly reflect your item locations.
Will paying an overdue fee immediately lift an MC027 restriction?
Yes. Restrictions tied to payment failures are usually removed automatically within 24 hours of completing a manual one-time payment in Seller Hub.
How does Yaballe protect my eBay account from VeRO copyright claims?
Yaballe maintains a real-time, automatically updated VeRO database. When you import listings, Yaballe scans titles, descriptions, and brand metadata against blacklisted brand names, trademarked terms, and IP-protected items to block violations before they occur. Additionally, you can manually scan all your active monitored listings at any time by navigating to the Repricer page and clicking the "VeRO scan" button and deleting all the highlighted listings, preventing MC067 intellectual property strikes on existing inventory.
Why did I receive an MC011 document request even though my defect rate is 0%?
eBay’s automated risk algorithms flag accounts not only for defects, but for rapid velocity spikes (a sudden jump in daily sales or listed value), changing supplier IP locations, or selling high-risk item categories. If your sales surge before your account has built a long-term trust history, eBay issues an MC011 review to verify supplier invoices and fulfillment legitimacy.
What exact documents should I tell sellers to submit for an MC011 review?
Submit a single, organized PDF package containing:
Government-Issued Photo ID: Passport or driver’s license (must match registered eBay name/address exactly).
Proof of Address: A bank statement or utility bill issued within the last 90 days.
Supplier Invoices: Itemized invoices (not retail receipts) showing the buyer’s name, supplier contact info, item descriptions, and quantities for recent sales.
Proof of Delivery: Valid tracking numbers showing full carrier delivery confirmation.
If an account receives an MC999 or MC115 suspension, can Yaballe transfer active listings to a new eBay account?
No. MC999 and MC115 linked suspensions mean eBay has banned the legal identity behind the account. Opening a new account under the same IP, payment details, or personal information will cause eBay to automatically link and ban the new account. Yaballe strongly advises against creating duplicate accounts following a permanent restriction. However, our support agents can provide you with a list of your ended source IDs.
Linked Articles
11 Top-things to Watch-out in eBay
Grooming an eBay Store - Best Practice
Customer care
How to Protect Your Store with VeRO and Words and ASINs Filter?
Coretrails - Single Address Tracking Conversion
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