How to Handle Failure to List Items in eBay via Yaballe Fully-automatic Non-API? – Yaballe

When trying to list your items on eBay through the Yaballe monitor, you may find that some or all listings are unsuccessful because of some issue. Here we explain how to identify the issue and what can you do to handle it.

If you can't list any item in your store (everything fails), in 99% of the cases it's one of these issues:

Issue	What to Do?
Policies Names	The policies names in both eBay and Yaballe must match - check your eBay policies names and update them precisely in Yaballe Non-API details. (If this is the issue you will see in eBay error file this type of error message: A return/shipping/payments option is missing or not valid. Update your return options.)
	Check there are no spaces that you can't see at the end of policy names in both eBay and Yaballe. Delete any such spaces from both eBay and Yaballe.
	Go to eBay and save your policies once again (it's eBay bug sometime that the policy you see in the screen is not what they same in their DB).
Item/ warehouse location	The location names in both eBay and Yaballe can't be empty and must match - check your eBay warehouse location and update them precisely in Yaballe - sender address and item location. (If this is the issue you will see in eBay error file this type of error message: No <Item.Country> exists or <Item.Country> is specified as an empty tag in the request.)
Item/ warehouse location	Check there are no spaces that you can't see at the end of the address lines in both eBay and Yaballe. Delete any such spaces from both eBay and Yaballe.
Yaballe plan limits maxed	Check your Yaballe plan limits and if you reached the maximum, you'll need to upgrade the plan (or delete some existing listing) before you can list more items.
eBay plan limits maxed	Check your eBay store limits and if you reached the maximum, you'll need to increase the limits with eBay (or delete existing listings) before you can list more items.
Wrong eBay User ID	The eBay store name (User ID) in both eBay and Yaballe must match - check your eBay User ID and update it precisely in Yaballe Non-API details - or otherwise your listing might not be listed at all or appear in a different store in case the faulty name is a valid store name.
Payoneer Issues	If for every item you try to list you get this error: "The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation...": Check the Payoneer that is connected to your eBay - the Payoneer might have been restricted (so change it to a different one) or eBay didn't connect it properly (then you'll need to just save it again to make eBay apply the connection.
eBay generic error: Improper Words in title or description (only if it happens to 100% of your listings)	If for every item you try to list you get this error: "The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation...": Check if your eBay account is restricted (for few days or permanently) -- you will be able to list items only if/when it's active again. If the account seem active -- you should contact eBay MIP support via email (mipsupport@ebay.com) - you can use this text example to contact them and request to check the matter: "Hi, please help me understand why my listings completely fail to be listed via MIP. Attached is the file I am trying to upload and the results file I get from eBay. Your help is much appreciated, thank you!" Attach to the email both your uploaded file and results file you downloaded from eBay here:

If you can't list only some items in your store (while other are successful), in 99% of the cases it is probably one of these issues:

Read here about listing errors - where to see them in Yaballe and how to handle them

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