Prerequisites / Requirements

• An active Yaballe user

• Access to the new eBay store you want to connect

• Knowledge of your connection type:

  • API connection, or

  • non-API MIP connection

Step-by-Step Instructions / Solution

Option A: API-Connected Users (Reconnecting to a Different eBay Account)

1. Log in to Yaballe from the correct IP or proxy
   Use the same IP / proxy / cloud environment you normally use to log in to the new eBay account.

2. Navigate to Advanced Account Settings
   Go to SETTINGS > ADVANCED > ADVANCED ACCOUNT SETTINGS.

3. Reconnect to eBay
   Click the RECONNECT TO EBAY.

4. Log in to the new eBay account
   Complete the eBay login flow and approve access.
   This will override the connection to the previously connected eBay account.

5. Clear listings and update eBay policies
   After reconnecting:

   • Clear existing listings from Yaballe (use "Delete from Yaballe, but not from eBay" option - can be done BEFORE reconnecting, as well.)

   • Go to SETTINGS > EBAY POLICIES > BUSINESS POLICIES

   • Clear policies from Yaballe, update/import them again from eBay, choose the default policies for Yaballe and save.

Option B: non-API MIP Users

Important: MIP users do not reconnect via the “Reconnect to eBay” button.

1. Open Advanced Settings
   Go to SETTINGS > ADVANCED > Change Non-API Connection Details.

2. Paste the new MIP store details
   Replace the existing MIP details with the details of the new eBay store, including the policies names.

3. Clear listings
   Just like API users, you must:

   • Clear existing listings from Yaballe (use "Delete from Yaballe, but not from eBay" option) - this can also be done BEFORE changing the connection details, as well.

Troubleshooting / Common Issues

Issue: Listings don't delete. 
Solution: Make sure to do it with the "Delete from Yaballe, but not from eBay"  option - remember that when the user is connected to a new eBay store it can no longer control the eBay listings of the previous store.

Related Articles / Next Steps

• eBay Store Policies

• Managing eBay Business Policies in Yaballe API

• How to find your eBay account's MIP details?

• Contacting Yaballe Support