eBay Store Policies – Yaballe

Every store in eBay, needs to define at minimum the following policies:

Shipping policy - shipping cost (free/charge), handling time (time-to-ship) + shipping method + exclusions (post office box, etc.), International shipping (yes/no)
Returns policy - allow (yes/no), return time eligibility (30/60/90), shipping cost payee (seller/buyer)
Payment policy - your seller payment method, charge (immediate/deferred)

Here are best practices for maintaining your polices:


Best Practice	How to Enforce It
Make sure your store policies align with both eBay norms and with your supplier policy (Amazon), especially with 3rd party sellers	In eBay consider these settings (balance eBay liking, Amazon liking, and ordering process overhead): - free shipping (domestic at least) - handling time: 5 days max - allow returns with shipping paid by you - return time: 30 days max - payment: immediate - exclusions: POB, US protectorates, Alaska, Hawaii, Puerto Rico - international: no (unless you want it and can fulfill it manually + work with international shipping mediators + handle returns) In Amazon and Yaballe: follow the finding & listing best practices, and set source filters
Consider the holidays-season /end-of-year shipping delays - it almost always take longer than expected	Update you store policy and/or message you users to set proper expectations
It is usually desired to offer free returns and ensure that your items qualify for free returns on Amazon	Get familiar with the Amazon non-returnable items list (that may change from time to time), and exclude them from your product search
Make sure your eBay policy names are updated in Yaballe - to avoid listings issues	Update your eBay policy names in Yaballe when you first sign up, and every time you change them: - Non-API users: update Non-API details - For API users: update your policies settings

Related articles