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Long Processing status in AO by user - possible causes & solutions

Nogah Y.
  • Updated

This article explains the most common reasons why an order remains in Long Processing status in Yaballe’s Automated Ordering (AO) and provides clear solutions to resolve each scenario. It is intended for users who place orders through their own Amazon accounts.

 

Prerequisites / Requirements

  • An active Yaballe account with Automated Ordering enabled

  • At least one Amazon buyer account connected to Yaballe

  • Access to Yaballe Settings

  • Basic familiarity with Amazon checkout and payment settings

Step-by-Step Causes & Solutions

 

1. Proxy Settings Issues

Automated Ordering relies on valid proxy configuration.

Solution:

  1. Navigate to Yaballe Settings where your Amazon buyer accounts are configured.

  2. Choose one of the following:

    • Leave proxy fields empty to use Yaballe’s default US-based proxy.

    • Enter your own proxy details.

  3. If using your own proxy, verify the following:

    • The proxy is private.

    • The proxy uses a static IP (dynamic IPs are not supported).

  4. Confirm the proxy IP:

    • Search “Find my IP” on Google.

    • Ensure the displayed IP matches the proxy IP entered in Yaballe.

 

2. Credit Card Currency Does Not Match Amazon Marketplace

A currency mismatch can prevent AO from completing checkout.

Solution:

  1. Confirm the Amazon marketplace you are using:

    • amazon.com → USD

    • amazon.co.uk → GBP

    • amazon.fr / amazon.de / amazon.es / amazon.it → EUR

  2. Place one manual order on Amazon using the affected buyer account.

  3. During checkout, select the correct currency when prompted.

  4. Complete the order.

  5. Amazon will save this currency preference, allowing AO to reuse it automatically.

 

3. Order Is Older Than 14 Days

Orders that are too old cannot be processed by AO.

Solution:

  1. Go to Yaballe > Sold Items.

  2. Check the SOLD ON date.

  3. If the order is older than 14 days:

    • Exclude it from Automated Ordering.

    • Place the order manually.

Note: Orders older than 14 days fail silently and do not generate a specific error message.

 

4. No Amazon Account Matches Order Criteria

AO requires at least one Amazon account that fully matches the order conditions.

Examples:

  • The order cost is $25.01, but your Amazon account limit is set to $25 max.

  • Required Amazon account settings are missing or contradictory.

Solution:

  1. Go to Yaballe Settings > Amazon Accounts.

  2. Review each account’s limits and configuration:

    • Maximum order value

    • Daily/hourly order limits

    • Time gaps between orders

  3. Ensure:

    • Order price fits within account limits.

    • All required fields are filled.

    • Settings are logically consistent (e.g., order frequency and gap timing).

Troubleshooting / Common Issues

Issue: Order stays in Long Processing with no error
Solution: Check order age and confirm it is not older than 14 days.

Issue: AO does not select any Amazon account
Solution: Review account limits and ensure at least one account can accept the order price.

Issue: AO stalls during checkout
Solution: Verify proxy configuration and currency settings.

Related Articles / Next Steps

If the issue persists after reviewing all points above, contact Yaballe Support with the order ID for further investigation.

 

 

 

 

 

 

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