Auto-messages are not supported when using Automatic Non-API because sending messages requires a direct API connection to your eBay account. This article explains why auto-messages are unavailable in this mode, what safe alternatives you can use, and which buyer notifications are already handled automatically by eBay.
Step-by-Step Instructions / Solution
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Understand why auto-messages are unavailable in Automatic Non-API
- Auto-messages require access to your eBay Messages inbox.
- This access is only possible when working with Yaballe API, which connects directly to eBay via the official API and is then reflected in your eBay third party authorizations list.
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Use a dedicated third-party auto-messaging app
- You can safely use an external auto-messaging tool that integrates directly with eBay.
- These apps appear in your eBay third-party authorizations.
- Because eBay recognizes them as messaging tools (not monitors), they should not increase the risk of your account being flagged as a dropshipping account.
- Choose a trusted auto-messaging provider, such as:
4. Rely on eBay’s built-in automatic notifications when possible - Many buyer communications are already handled automatically by eBay:
- Tracking updates by eBay (item shipped & item delivered) - are automatic once you add the tracking number by supported carriers.
- Automatic Feedback reminders
- Automatic feedback to the buyer from the seller
🔔 Keep in mind that some buyers may not appreciate receiving too many automatic messages and might consider it spam. Therefore, all you might need, in addition to eBay's system messages, is perhaps only a "thank you for your purchase!" message immediately after the purchase to let the buyer know that you are there for them.
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